The Challenge

An american insurance provider relied on two separate systems to manage subpoena requests: one for the Documents team, and another for the Subpoena team. This fragmented process caused inefficiencies and limited visibility across departments. Once a subpoena request was submitted by the Documents team, they could no longer track its status or assignment—leaving a critical gap in operational transparency and accountability.

They needed a unified internal app to manage legal workflows, from user roles to audit logs and invoicing. The goal: streamline collaboration and provide full visibility across departments.

The Impact

The new subpoena platform replaced fragmented workflows with a unified experience for all users—from legal support staff to department heads. Queries could be tracked, managed, and completed with greater speed and accountability.

By using Topcoder’s crowdsourced model, the client accelerated development without expanding internal capacity, receiving a ready-to-integrate front end and tested user experience—all in a fraction of traditional timelines.